Photo Credit : Dari lli
Calls, Emails, Letters and Texts - all channels are used.
Format of the things you are going to is not consistent. - do i need to get there early? - which hospital? - which part of the (same?) hospital? - is this another extra - or is this included? - essential - or not so much?
Don’t get me wrong - everybody is so very nice.
And all the systems are integrated … for them.
Just not for us.