Photo Credit : Dari lli

Calls, Emails, Letters and Texts - all channels are used.

Format of the things you are going to is not consistent. - do i need to get there early? - which hospital? - which part of the (same?) hospital? - is this another extra - or is this included? - essential - or not so much?

Don’t get me wrong - everybody is so very nice.

And all the systems are integrated … for them.

Just not for us.

See my other commentary and observations here.

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