It’s An Epidemic
Comcast could make this happen in an instance. It is called process. They know when their services are down, they just try to deny it with delay tactics.
I mostly feel sorry for the people that have to deal with me and the like – they know the truth. Keep up the good work folks – we know it is not you. Doc was writing …
My experience with the agent was fine. She did a good job.
…and once again - we are down to corporations processes … I touched on that here, with a couple of ideas … and I have to say Doc’s points are spot on.Good grief - enterprises spend so much time ‘pretending to know us’ … about things that they can’t possibly know, but still, they continue to mutilate the unprecedented amount of data they have and start assuming and making leaps of Good grief - enterprises spend so much time ‘pretending to know us’ … about things that they can’t possibly know, but still they continue to mutilate the unprecedented amount of data they have and start assuming and making leaps of judgement - oh, I don’t know - how about as an example … “if you liked that book” then “why not try these shoes” … But something as simple as
… seems to be beyond them. To reiterate … it’s the processes and the systems that are broken in these corporations … and I really don’t care how many ‘customer first’ courses Comcast, Dish et al send their people to - the fact is that they don’t need it - it is their business processes and systems where they should be focussed. I am for hire. Doc I am sure knows people (he might not have the time to involve himself personally) … you just need to ask … or keep haemorrhaging customers. It’s your choice really.
The site has been closed down and the material moved to this site for posterity.
The focus today is People First.
If you want to know more - you could do no worse than;
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.