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Does Comcast Have A Suggestion Box?

Just in case they do …

… here are two thoughts for them (Image By Conrad Baker ) More Proactivity with keeping customers happy when things go wrong. This would include actually reading what customer send them. Here is an example of what that mean where I compare Customer Service at Comcast to Alaska Airlines. (This not a Comcast staff ding. It is a great big ding at Comcast Senior Management and their processes.) Tiered customer service that understands that when β€˜Joe’ calls they get the β€˜grandad’s in trouble - put him through to the ’let’s talk it all through again’’ help desk. Through to when β€˜Mary’ calls they get shot straight through to the β€˜let’s talk using as many non-understandable TLA’s as we can’ desk - because they speak geek. I am available to discuss how this can work whenever Comcast are ready.

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This Was Originally Posted To Beyond Bridges

The site has been closed down and the material moved to this site for posterity.

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